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Difference between revisions of "Issues with the Contact form and Gmail and GoogleApps"

From Joomla! Documentation

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The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.
 
The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.
  
[[Category:Version 2.5 FAQ]]
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<noinclude>[[Category:Version 2.5 FAQ]]</noinclude>

Revision as of 17:10, 1 September 2012

Contents

Problem

The reply-to email address is not used when replying to emails sent from the Contact component and the email is sent to yourself.

Explanation

Joomla sends emails from the Contacts component with the following headers

From: email address set as the site email address in the global configuration '"To:'" email address set in the contact component '"Reply-to:'" email address of the person who submitted the contact form

Expected Behaviour

On receiving the email you should be able to hit reply and the email is sent to the email address set in the reply-to field. This is the correct behaviour as defined in the Internet (http://tools.ietf.org/html/rfc5322).

Known Issue

IF you are using Gmail or GoogleApps AND the "From" address is one of your "Send mail as" addresses then the "Reply-to" email address is ignored and the reply is sent to the "From" address.

Solution

The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.