Actions

Difference between revisions of "Issues with the Contact form and Gmail and GoogleApps"

From Joomla! Documentation

m ('''Solution''': clean up categories with <noinclude> tags)
m (checking heading issue on DPL inclusion, making === === instead of == ==)
 
Line 1: Line 1:
== '''Problem''' ==
+
===Problem===
  
 
The reply-to email address is not used when replying to emails sent from the Contact component and the email is sent to yourself.
 
The reply-to email address is not used when replying to emails sent from the Contact component and the email is sent to yourself.
  
== '''Explanation''' ==
+
===Explanation===
  
 
Joomla sends emails from the Contacts component with the following headers
 
Joomla sends emails from the Contacts component with the following headers
Line 11: Line 11:
 
'"Reply-to:'" email address of the person who submitted the contact form
 
'"Reply-to:'" email address of the person who submitted the contact form
  
== '''Expected Behaviour''' ==
+
===Expected Behaviour===
  
 
On receiving the email you should be able to hit reply and the email is sent to the email address set in the reply-to field. This is the correct behaviour as defined in the Internet (http://tools.ietf.org/html/rfc5322).
 
On receiving the email you should be able to hit reply and the email is sent to the email address set in the reply-to field. This is the correct behaviour as defined in the Internet (http://tools.ietf.org/html/rfc5322).
  
== '''Known Issue''' ==
+
===Known Issue===
  
 
IF you are using Gmail or GoogleApps AND the "From" address is one of your "Send mail as" addresses then the "Reply-to" email address is ignored and the reply is sent to the "From" address.  
 
IF you are using Gmail or GoogleApps AND the "From" address is one of your "Send mail as" addresses then the "Reply-to" email address is ignored and the reply is sent to the "From" address.  
  
== '''Solution''' ==
+
===Solution===
 
The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.
 
The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.
  
 
<noinclude>[[Category:Version 2.5 FAQ]]</noinclude>
 
<noinclude>[[Category:Version 2.5 FAQ]]</noinclude>

Latest revision as of 23:13, 1 September 2012

Contents

Problem

The reply-to email address is not used when replying to emails sent from the Contact component and the email is sent to yourself.

Explanation

Joomla sends emails from the Contacts component with the following headers

From: email address set as the site email address in the global configuration '"To:'" email address set in the contact component '"Reply-to:'" email address of the person who submitted the contact form

Expected Behaviour

On receiving the email you should be able to hit reply and the email is sent to the email address set in the reply-to field. This is the correct behaviour as defined in the Internet (http://tools.ietf.org/html/rfc5322).

Known Issue

IF you are using Gmail or GoogleApps AND the "From" address is one of your "Send mail as" addresses then the "Reply-to" email address is ignored and the reply is sent to the "From" address.

Solution

The best solution to this is to set the site email address in the global configuration for your website to an email address that is NOT one of your "Send mail as" addresses in Gmail.