Actions

Bug Squad Tracker Team

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Revision as of 16:30, 29 May 2010 by Snellcode (Talk | contribs)

Suggestions about how to work in the tracker.

The purpose of the tracker team is mainly to help move new "Open" issues into other statuses.

It is also to keep the tracker well organized and useful for everyone.

You can help make this happen with just 15 minutes of work.

Open Issues

The easiest thing to do is to filter the tracker for open items. Sort by open date either ascending (to see the oldest items) or descending to see the newest items).

Just pick an issue and see if you can move it into one of the other statuses. If you don't understand the issue or aren't sure you do, ask in the IRC or on the mailing list.


Information Required

It's important to follow up on issues with the status of information required. If you sort by modified date descending you will find the information required issues that have changed. Read the information and decide what status to make them or if more information is needed. If there is no response to an information request for more than two weeks, you may close the issue making a note of this.

Confirmed and Pending

Although these are not the main focus of the tracker team sometimes you may want to look at older confirmed and pending issues to see if the issue still exists in the trunk. You can also ask the poster something like "does this issue still exist?" if you are not sure how to check it.