This 30-minute webinar provides an overview of the processing of issues through the tracker. It was recorded in June 2009. It is intended for new Bug Squad members to orient them to the tracker and our procedures. Topics covered include:
Click here to view the webinar online. Note that you can navigate to a specific topic in the viewer with the command Controls->Segment->Go to.
This webinar was recorded using the WebEx .WRF file format. You may download the file and view it locally on a Windows or Mac PC (but, unfortunately, not on Linux). Click here to download the WebEx viewer software. Be sure to select the .WRF player. Click here to download the webinar WRF file.