Difference between revisions of "Dealing with a problem user"
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The best method of dealing with a problem user is ''not'' to delete the account. It is better to simply block them from logging in. This is true for a few different reasons. | The best method of dealing with a problem user is ''not'' to delete the account. It is better to simply block them from logging in. This is true for a few different reasons. | ||
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== Blocking Access == | == Blocking Access == | ||
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| + | # From the ''Main Administrator Screen'' (http://www.yoursite.com/administrator), click '''User Manager'''. <br>[[Image:User-Manager.png]] | ||
| + | # Locate the problem user and select them by '''placing a checkmark next to their name'''.<br>[[Image:Select-User.png]] | ||
| + | # At the top right of the screen, click '''Edit'''.<br>[[Image:Click-Edit.png]] | ||
| + | # On the lefthand side of the screen, towards the bottom, select the '''Yes''' radio button under '''Block User'''.<br>[[Image:Block-User.png]] | ||
| + | # At the top right of the screen, click '''Save'''.<br>[[Image:Click-Save.png]] | ||
| + | # Visually ''verify the user is blocked'' by looking for the icon with the white X in a red circle under the '''Enabled''' column.[[Image:Verify-Disabled.png]] | ||
Revision as of 12:51, 11 December 2008
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The best method of dealing with a problem user is not to delete the account. It is better to simply block them from logging in. This is true for a few different reasons.
First, it is temporary, so it can be used to suspend rather than ban. Second, if you are requiring your users to authenticate via email and you are not allowing duplicate email addresses, it will make it slightly more difficult for them to simply recreate their account or create a new account.
Blocking Access[edit]
- From the Main Administrator Screen (http://www.yoursite.com/administrator), click User Manager.
- Locate the problem user and select them by placing a checkmark next to their name.
- At the top right of the screen, click Edit.
- On the lefthand side of the screen, towards the bottom, select the Yes radio button under Block User.
- At the top right of the screen, click Save.
- Visually verify the user is blocked by looking for the icon with the white X in a red circle under the Enabled column.
